Senior Digital Producer

Senior Digital Producer (Digital Project Manager)


£45,000 – £55,000
Eastbourne, East Sussex

We are looking for a Senior Digital Producer with the drive, passion and hands-on experience to help build a world-class digital department. This is a fantastic opportunity to become part of our diverse, talented organisation at an exciting time of growth and innovation.

Identity is a hybrid experience agency with 20 years’ experience delivering pioneering solutions for governments and global brands including Apple, Google, New Balance and Formula E and specialising in outstanding live events for clients such as Siemens, Huawei, Harley-Davidson, Royal Navy, RAF and UK government.

You’ll join a growing, friendly team of over 80 skilled people in a dynamic, creative and supportive environment with opportunities for UK and international travel.

In this exciting, client-facing role you will:

  • Develop and manage end-to-end delivery of a variety of exciting digital projects across multiple platforms
  • Lead all layers of digital process management from brief development to review
  • Create, develop and maintain process systems to help grow Identity’s digital offering
  • Establish understanding of a client’s business objectives, how each project supports their strategy and integrates with live events/exhibitions
  • Provide onsite delivery
  • Deliver best value to clients and Identity, with responsibility for project-related profit margins
  • Provide client management including day-to-day communication, meetings, presentations
  • Manage the QA process and understand GDPR and H&S obligations
  • Together with Creative Technologist teams, carry out supplier research, vetting, selection
  • Support UX documentation creation
  • Collaborate across Identity to deliver truly integrated projects
  • Lead on the recruitment and management of the Digital Production team to shape a world-class department

What you’ll bring:

You are highly motivated and organised with exceptional attention to detail and a real passion and pride for high-quality, timely delivery. You enjoy the challenge of tackling demanding tasks, taking responsibility and bringing new ideas. A strategic thinker and a team player, you have a confident, enthusiastic approach and bring a committed customer focus, balancing the demands of a variety of clients.

Demonstrable, detailed experience in:

  • a creative/experience agency at a senior level, leading on digital project delivery (5 years+)
  • a digital agency (10 years+)
  • the entire lifecycle of digital development from information architecture to prototyping, internal testing, user-testing and bug-fixing
  • content production, virtual events, web-based applications, CRM systems and small-scale software/app production
  • people management

 Exceptional skills in:

  • project management
  • leadership
  • communication and negotiation
  • time management

The ability to:

  • lead cross-functional teams (including creative and technology)
  • interact with clients at different levels and across functions, managing expectations and ensuring satisfaction
  • manage multiple projects in a fast-paced, time-sensitive environment
  • plan effectively to ensure the timely, high-quality delivery

Knowledge, enjoyment and understanding of:

  • web development technologies, including content management systems, HTML, JavaScript and Flash
  • best practices in digital development, including accessibility, usability and design
  • a commercial environment and of delivering commercially viable projects
  • emerging technologies, digital trends and technical innovation


  • formal training/qualification in Agile project management or similar
  • experience in:
    • large-scale software production: software architecture, testing, maintenance, analysis
    • immersive technology production
  • second-language skills

More reasons to join:

  • Career progression opportunities
  • Regular, industry-recognised training
  • Remote/flexible working
  • Competitive HR schemes: pension, rail discount scheme, continuous service holiday bonus, ‘refer a friend for a career’ rewards
  • Annual team awards
  • Exciting staff social calendar
  • Friday early-finish and fully subsidised monthly team drinks
  • Social, Environmental and Charity committees
  • New, spacious, stylish offices in a rural location near the sea and sunny Eastbourne, ideal for escaping city life but with great transport links to London, Brighton and the South East.

To Apply: Email your full CV and detailed covering letter to by Sunday 31st May 2020.